Help & Support
Registering
» How to register
» Becoming an Accredited Member
» Problems registering
Bidding & Buying
» Placing a bid
» Minimum bid increments
» Buy Now
» Auto-Bid
» Cancelling a bid
» Report a listing
» Asking the seller a question
» After the auction closes
Selling & Fees
» Selling
» Uploading Photos
» Placing a listing
» Promoting your lisitng
» Lisitng & Success Fees
» Lisitng policies
» After the auction closes
Feedback
» Leaving Feedback
» Viewing Feedback
» Feedback Score Registering
How to register
Registering on Uzanunua is free. There is a simple registration form which you are required to fill out before trading. To buy and sell, or ask a question on Uzanunua is free. Please check to make sure that your junk mail settings are not blocking our emails. Please note: Members not located in Kenya may not buy or sell items through Uzanunua.
Becoming an Accredited Member
Under construction
Credit Your Account
Under construction
Problems Registering
If you have not received your confirmation email within 5 minutes of filling out the registration process, it is possible the email was filed into your spam or junk folder in error. If emails from Uzanunua are incorrectly being blocked, please add info@uzanunua.com to your address book to avoid this problem in the future.
Bidding & Buying
Placing a bid
Only registered users can place bids. Your bid must be greater than or equal to the start price or the minimum next bid amount of the auction. If the reserve bid has been met, the item will sell to the highest bidder when the auction finishes. If you are the highest bid at the close of the auction, and the auction has met its reserve price, then you are the winner. The reserve price is the lowest price the seller is willing to sell their item for. Both you and the seller will receive automated emails from Uzanunua containing each others email addresses. It is then up to you and the seller to make contact and arrange both the payment and shipping details. Minimum bid increments Minimum bid increments are the next smallest bid amount that can be placed within a certain price range. This is to ensure that the next leading bid is meaningful. Minimum bid increments are as follows: Up to KShs1,000 - KShs50
Between KShs1,000 and KShs10,000 - KShs100
Between KShs10,000 and KShs50,000 - KShs250
Between KShs50,000 and KShs250,000 - KShs500
Between KShs250,000 and KShs1,000,000 - KShs2,500
Over KShs1,000,000 - KShs5000
Buy Now
Auto-Bid allows you to enter the most you are prepared to pay as an auto-bid and Uzanunua will keep you in the lead by the minimum allowable bid increment, until you win the auction or your auto-bid is exceeded. No additional bid will be placed if you lead the bidding. You cannot decrease the value of your auto-bid.
Auto-Bid
Auto-Bid allows you to enter the most you are prepared to pay as an auto-bid and Uzanunua will keep you in the lead by the minimum allowable bid increment, until you win the auction or your auto-bid is exceeded. No additional bid will be placed if you lead the bidding. You cannot decrease the value of your auto-bid.
Cancelling a bid
If you wish to cancel your bid on Uzanunua, you can contact the seller directly using the Ask The Seller A Question feature at the bottom of each listing on Uzanunua - from there you can request the seller remove your bid. Only leading bids can be removed.
It is up to the seller to remove your leading bid – Uzanunua cannot facilitate this for you. It is important to remember to only place bids on items that you intend to purchase.
Reporting a listing
You can report an inappropriate listing to Uzanunua by using the “Report This Listing” link featured at the bottom of every listing. Inappropriate listings may be for the following reasons: Offensive or abusive content
No item for sale
Contains sellers contact details
Unauthorized copyrighted material
Is in the wrong category
Is not legal to sell item
Using a photo or description from someone else’s listing
Breaches terms and conditions of Uzanunua
Seller appears to be attempting to defraud buyers
Seller appears to be attempting to avoid fees
Uzanunua will review each and every listing that is reported and take action if appropriate. Auctions will not be removed automatically. Uzanunua may not reply to the reporter of the email, we appreciate the support and assistance from the community in reporting any inappropriate listing.
Asking the seller a question
You can ask the seller a question about the item he/she is selling by using the “Ask The Seller A Question” feature at the bottom of every listing on Uzanunua. When a question is asked using this feature, Uzanunua will send the seller an automated email alerting him that a question has been asked regarding their auction. If the seller chooses to answer your question, Uzanunua will send an automated email back with the answer, as well as posting the answer at the bottom of the listing. To preserve the integrity of the process and to eliminate spam, only an Accredited member can only ask the seller a question.
After the auction closes
If you are the winning bidder of a successful auction, both you and the seller will receive automated emails from Uzanunua containing each others email addresses. It is then up to you and the seller to make contact and arrange both the payment and shipping details. Usually payment and shipping items will be supplied by the buyer. For larger value transactions, it is advised that you take extra precautions in order to ensure the trade goes smoothly. If you lose your email with the sellers contact info, you can also find the winning bidders email address displayed with the listing on your Auctions Won page.
Selling & Fees
To list a General item on uzanunua is FREE. This includes Arts & Crafts, Business & Industry, Clothing, Computers, DVDs & Movies, Education, Electronics, Farming, Games, Health & Beauty, Home & Living, Jewellery & Watches, Jobs, Mobile Phones, Pets & Animals, Sports, Tourism. To list any Vehicle in the Vehicles category on uzanunua is KShs300. To list any property/real estate in the Properties category on uzanunua is KShs600. You must send your payment to uzanunua on M-PESA 0713 722 558 or ZAP 0732 479 708. Failure to do so will result in your listing being cancelled. You must also SMS or EMAIL the full title of your listing to info@uzanunua.com. Failure to do so will result in your listing being cancelled. You can enhance your listing by selecting a bold title. Bold option shows your listing title in bold type within its category and search results. The fee for bold title is KShs200. You can further enhance your listing by selecting the highlighted option. Highlighted option shows your listing highlighted with a yellow background within its category and search results. The fee for a highlighted ad is KShs200. You can further enhance your listing by selecting the Home Page feature. This will place your ad on the Home Page of uzanunua.com. The fee for Home Page is KShs600. You may select any combination of bold, highlighted and Home Page feature. The more options you chose the more likely users will notice your item on uzanunua and purchase it. It is the seller's responsibility to comply with uzanunua's selling fees conditions. Failure to do so will result in your item/s being deleted from uzanunua. Sellers need to ensure that their listing complies with the Uzanunua terms and conditions and that it isn’t listed on our banned or restricted items list. Uploading Photos Uploading photos is easy using the Photo Gadget Picture Resizer. This small application will resize any photo automatically for you. View this page for more information.
Placing a listing
To place a listing, first click the Sell Tab and follow the six easy-to-follow steps. The first step is choosing what kind of Auction you are running. Once you have selected the appropriate auction, click Start Now. In the next screen (Category) you will next be prompted to select the best category and sub-category for your item. Choose this carefully as you want people to be able to find the item you are selling. Once you have selected your category, click Select and you are then brought to the (Details) screen. This screen is very important as it is where you will be filling the majority of information pertaining to the item you are selling. You will be prompted to fill in several fields of information. The fields are the following: Title
This is the name of your item. It’s always a good idea to be as accurate and specific as possible with your description. Item Location
This is the city or town where you are selling your item from. Detailed Description
This is where you provide a description for your item. Here you will provide an accurate description of your item so that buyers can be as well-informed as possible about it. Try and write a description that grabs their attention. This area cannot contain any contact information. Any auction that contains contact information in the detailed section will be immediately removed. Number Of Days To Run
This is the number of days you want your auction to run for. The auction will begin running from the moment you post your item. Start Price
This is price you will start your auction at. Setting a low start price will always attract more bidders to your auction. Remember you do not have to sell your item until you reserve price has been met. Reserve Price
The reserve price (or reserve bid) is the lowest price you are willing to sell your item for. If the reserve price is not met by the close of the auction, the item will not be sold. The reserve price is hidden from buyers until after the auction is finished. Buy It Now Price
Buy Now allows sellers to set a price for which they are willing to sell the item for immediately. If you have a set price in mind that you want to sell your item for, you can add the option of foregoing the auction process altogether by adding a Buy Now price. The Buy Now option is only available for buyers until the reserve price is met – after that the button is no longer visible for your item. Shipping Details
This is where you specify how your item will be delivered to the buyer if your auction is successful. New Item
Only select this if your item is brand new. Meaning it is either a brand new, unused, or unopened item. Payment Methods
These are the methods of payment that you will accept if you successfully sell an item. Once all your details are filled in, you will want to check them over once before hitting Next. On the next page (Extras), you will find several options on how to promote your listing. These options are explained in the next section. Once you have selected any Extra options, you will click next to the fifth page (Photos), where you will be prompted to add any photographs of your item. For General Items, the photos are free. Once you have selected your photos, hit Next one last time to take you to the (Confirm) screen. Here, you will see all your details that you have selected about your listing. All you have to do now is hit Confirm and your item will immediately be posted on Uzanunua. From there, you can then see your auction page and accept bids from potential buyers.
Promoting your listing
Extra listing options will help your listings to stand above other items for sale on Uzanunua and may help increase the number of people that see your listing and bid on it. There are a number of promotional features you can select: Featured Featured listings ensure that your auctions are at the top of the listing within its category. Featured listings are ranked in order of time-to-close. Fee: This option is currently not active Bold The title of the bold listings appear in bold type. Fee: KShs200 Homepage Homepage auctions appear on the homepage in the order that they are closing. The first forty homepage featured auctions closest-to-closing will appear on the page – as they close, the next ones on the list will come on. Fee: KShs600 Extra Images You have the option of including up to 7 extra image with your listing (10 in total) After the first 3 free images each additional photo is KShs100
Listing Responsibilities
It is your responsibility to ensure you are legally allowed to sell any items you list. You must ensure that the item also does not breach any copyrights, trademarks, or intellectual property rights. Sellers must ensure that their listing complies with the Uzanunua terms and conditions and that it isn’t listed on our banned or restricted items list. Please read those carefully before placing a listing.
After the auction closes
If your auction has reached its reserve price, both yourself and the highest bidder will both be sent emails with each others email address. It is recommended that you try and get in touch with the bidder as soon as possible to arrange payment and delivery. If you lose your email with the buyers contact info, you can also find the winning bidders email address displayed with the listing on your Sold Items page.
Feedback
At the end of each transaction, both the buyer and the seller are invited to leave feedback on each other. Leaving feedback is optional, however, in order to help build a safer community to trade on, we recommend that all members place feedback whenever possible. By reviewing a members feedback, you as either a buyer or seller can see what other traders thought of their past trading behavior.
Leaving Feedback
There are two ways to leave feedback. If you are a buyer and you have successfully won an auction, you can place feedback by clicking on the “Items Won” tab found on the My Account page. Once there, click on the “Place Feedback” link beside the item. If you are a seller, and you have successfully sold an item, you can place feedback by clicking on the “Items Sold” tab found on the My Account page. Once there, click on the “Place Feedback” link beside the item. You can place a Positive, Neutral, or Negative feedback rating as well as enter a comment regarding the transaction. Feedback cannot be edited once it is posted. Feedback will be edited or removed if it contains vulgarities or defamatory statements as to the character of the individual.
Viewing Feedback
You can view your feedback by clicking “My Feedback” from your My Account page. To view another members feedback, click on either their name or the number in brackets beside their name.
Feedback Score
A members feedback score is the number of positive feedbacks they have received from other members, minus the number of negative feedbacks they have received. A members feedback score is displayed next to their member name in brackets.
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